Standard Operating Procedures Canteen Bartender I. Introduction – This Standard Operating Procedure (SOP) defines the Canteen Bartender position and establishes the duties and responsibilities of a Canteen Bartender (Bartender). While this document provides specific direction for a Bartender, if any portion of this SOP is in conflict with.
Gruizza/Getty Images. This is the hospitality industry, and every bartender needs to remember that.To be successful, you need to maintain a good attitude—no matter how bad your day is going—and treat every customer the same. View SOP Barista.docx from TT 123 at Binus University. STANDAR OPERASIONAL PROSEDUR JAM OPERASIONAL 09.00 pagi 01.00 malam OPENING RESTO Membersihkan Restoran, Kitchen dan Counter bar. Get the best deals for charlie weaver bartender working at eBay.com. We have a great online selection at the lowest prices with Fast & Free shipping on many items! SOP Employee Status Change 6 Example 2: Employee Status Change The change is 'Hire' and is effective 7/24/2020 9:00:00 AM Employee Name: Jon Doe Employee ID: 123456 Position: Food and Beverage Bartender Department: Food and Beverage Dual Positions: Employment Status: Active Employment Type: Part-time.
A bar operations manual is a collection of documents, checklists, guidelines, recipes, and any other important information about your bar. Together it reflects your bar's standard operating procedures or bar SOP. Your bar operations manual will help you manage a bar and set the right standards for your business. Keeping it up to date and relevant is one of the many important bartender duties. It'll also help you get a handle on your processes, communicate what your bar’s vision is, and a good bar manager will use it to train newly hired staff.
A typical bar operations manual should include standard operating procedures and training resources.
Standard Operating Procedures for Bars (Bar SOP)
Start your manual with tasks like bar opening and closing procedures, bartender duties checklist, bar cleaning checklist, and a bar inventory guide. Prepare this document as if it is intended for newly hired staff and use it to train them.
Opening and Closing Procedures
In this section, document how to open and set your bar up for the day and close it at night. We recommend including checklists of all required tasks that your staff must complete when they are going through the process. You can start by downloading our free bar opening and closing checklist template.
Daily, Weekly, and Deep Cleaning Tasks
It is extremely important to keep your bar clean and well-organized for your guests throughout the day. In your bar sop manual, document the cleaning procedures and schedules for your bar, then train your staff on them. Create a bar cleaning checklist of all cleaning activities and include it in your bar operations manual. That way you can easily review them at the end of the day to make sure all tasks are properly addressed.
Pro tip: one way to keep your bar or restaurant as clean as possible is to embrace QR codes in restaurants. Especially for digital menus.
Par Levels
Understanding par level inventory is an important aspect of bar management. Par levels change very frequently based on your bar or restaurant operations and needs. Therefore, we recommend keeping the form that you use for ordering your full bar liquor list. Have the par levels on the left and the number of items you need to order on the right. By doing this, you can easily review the amount of stock you ordered in previous weeks when needed. You can also show your staff how to order inventory in your absence.
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Order of Service
It is very important that you take your time to detail the order of service at your bar. This will help create consistency among all of your staff when they provide service to your guests. Be very specific and descriptive. Start with when the customer first enters your bar and how your staff should greet and seat them. Then list out every mandatory action that must be taken after.
Inventory Schedule and Method
Whether you do the inventory yourself or have your staff do it for you from time to time, your bar sop manual should list the schedule and process for how to take liquor inventory. This will help ensure that you are taking inventory correctly every time. And make it easier to train your staff when you want them to take on this responsibility. You can download our liquor inventory sheet to make your life easier.
Staff Training Resources
Job Descriptions
Assemble the job description for each position and sort them according to job function. For example, you can list them by hierarchy, starting with the bar owners and bar managers. Create guidelines for bar manager duties and a standard bar manager salary. Then down to shift leads and bartenders, cocktail servers, and barbacks. Highlight the primary tasks and describe the processes used to perform each task, including all of the resources necessary. You can also include the employee directory with everyone’s contact information.
On-boarding Processes
In this section, document the on-boarding process for your new bar staff. You can start with the most basic of needs and end with the most nuanced ones, but make sure to address the following:
Compliance
This is the most basic aspect of every job. The compliance section should include essential workplace rules, policies, and legal procedures. List the standard dress code and clock-in procedures, as well as any regulations that your staff need to be aware of.
Clarification
Take the time to break down the job’s description and requirements for your newly hired staff. List out general expectations that you have for them, and what they can expect from their job. You can include a summary of your bar’s structure here as well: who is in charge and who they will be reporting to during their shifts.
Culture
Company culture is really important because employees are more productive when they enjoy their time in the workplace. Share a bit about your bar’s culture and what the official norms are. How is work ethic valued? How are your staff appreciated? What kind of leadership can your staff expect from you and their supervisors?
Training Materials and Resources
It is vital to have a clear training manual for new bar staff. Include any materials and resources that you want your staff to go through when they start and as they continue working at your bar. They can be written materials for your staff to read and refer back to or hands-on procedures that you need to demonstrate. They can even be workshops that you want them to attend to hone their skills. These materials should not be limited to your new staff only but should be available for your current staff as well. We recommend adding more to the list and always thinking of any chance to upskill your staff. That will ultimately help your business in the long run.
Uniform Standards
List every compulsory item that your staff must have with them before they start their shift. Like the correct attire and necessary supplies (pens, notepads, etc.).
Emergency Protocol
Last but not least, include the protocol for your staff to follow in case of an emergency. It is extremely important to make sure your staff is familiar with your bar’s layout. Like where the fire extinguisher is, where the exits are located, and emergency protocols. Record emergency and supplier phone numbers here as well.
Final Thoughts
If you’re feeling overwhelmed by the prospect of growing and scaling your business, creating an operations manual is the perfect place to start. Having your bar sop documented creates a standard for your business. It makes it easier to train your staff and hold them accountable for their work. You will also find it less difficult to delegate work and create consistency among all of your staff. Ensuring every team member is on the same page can also help bring revenue into your bar business.
If you find this article helpful, book a demo to learn more about BinWise Pro, the all-in-one bar inventory system that can help you run your bar more effectively and successfully.
High performing employees are crucial to the success of every business, including successfully managed bars and restaurants. When you hire bar staff, one of the most effective ways to ensure a high level of performance is putting in place bar staff training and education platforms. This will keep them informed and hold them accountable for their work.
Like having a bar operations manual, having a bar staff training manual is the best way to communicate your expectations. For behavior, dress codes, standards of service, and general rules and policies for your bar staff. Make the missing-shifts policy easy to locate in their training manual. It is more likely that you will have fewer discussions with them about the rules and consequences. Follow these steps and your team have a better chance of running a profitable bar.
Bar Staff Training Template
In general, your bar staff training manual should include the following items:
- Welcome letter
- Mission statement
- Company history
- Orientation period
- Communication policies
- Performance and job standards
- Code of ethics
- Confidentiality policies
- Emergency procedures
- Drug and alcohol policies
- Anti-harassment policies
- Customer-service program
- Safety issues
- Mandatory meetings
- Performance evaluations
- Performance rewards
- Food-safety procedures
In the job-specific sections, focus more on bartenders and bar-backs because they typically require more training than other positions like servers and kitchen staff.
Bartender Training Manual
Having great bartenders is one of the most important factors that determine your bar’s success. So it's no surprise that they are also the ones that require the most training. Even if you hire experienced bartenders, you will still need to train them on your bar’s specific procedures and policies. Here’s a list of basic things that you should cover in the bar staff training manual for your bartenders:
Drink Recipes
The most important thing that your bartenders need to master is your drinks recipes. Having standardized recipes will help create consistency in the customer experience that your bartenders provide. It's how to improve customer satisfaction in restaurants easily. For example, when you Google the recipe for a Bloody Mary, every result is slightly different from the other. It is either ½ oz or 1 oz of vodka, 2 teaspoons of hot sauce or none. And without a standardized recipe in place, each of your bartenders will have their own version of Bloody Mary. Some might argue that your guests won’t be able to notice the difference. But letting your bartenders create inconsistency in your guests’ experience is a standardized recipe for disaster.
POS System and Cash-Handling Procedures
Your bartenders are also your sales associates. They are either mixing drinks, interacting with guests, or selling more beverages for your business. So it's critical to train your bartenders on how to use the POS system, open and close tabs, and handle cash. They should also know the comp drink policies. Your bartenders shouldn’t struggle with using the POS system or fixing an incorrect charge during a busy night.
Basic Procedures
In addition to your drinks recipes, your bartenders need to be familiar with the basic procedures around your bar. You should include written copies for every procedure along with checklists in your training manual. From opening and closing procedures to bar cleaning and sanitation activities. Your bartenders might also need to know how to complete a restaurant inventory spreadsheet or bar inventory template and restock items in your absence. Depending on how you divide the work at your bar. We even have a checklist of bartender duties if that fits your bar's processes better.
Common Standards and Policies
In your training, cover the basic responsible alcohol-service guidelines and other regulations for your bartenders. They should already know these from their time in bartending school. But it's helpful to include a written copy in the bar staff training manual, so they can easily refer back to when necessary. These things will ensure that your bartenders are providing the right service to the right people. And avoiding mistakes that might lead to legal troubles.
Barback Training Manual
Another important role at your bar is the barback. Barbacks duties can be similar to that of bussers, except in a bar environment instead of a restaurant. Barbacks are responsible for supporting your bartenders and ensuring they have everything they need to complete their work efficiently.
In their training manual, you should include the basic policies about uniform and appearance, similar to your bartenders’ training manual. Your barbacks don’t need to know your drinks recipes, sure. But they still need to be knowledgeable about everything else. Like alcohol awareness, bar cleanliness and sanitation, bar station set up and organization, what bar and restaurant cleaning supplies are needed, and opening and closing procedures.
One of their main responsibilities is making sure bartenders have everything they need at all times. From fruits and garnishes to essential ingredients for cocktails. Your bartenders should not be spending a lot of time on cleaning glasses. They can spend that time interacting with guests, making drinks, and upping your sales. Therefore, your barbacks must know how to complete small tasks around the bar. Things like changing kegs, restocking items, cleaning bar area, cutting garnishes, refilling ice, and tending to spills and breakage.
Developing a Learning Program
As Richard Branson once said, “Take care of your employees and they will take care of your business for you.” A good bar manager is someone who takes the time to develop and create more opportunities to grow their staff.
In your bar staff training manual, you can include learning materials and helpful resources for your staff. You can also provide workshops, tastings, mentoring, and on-the-job training to help your staff hone their skills. You should teach your staff how to take bar inventory and support throughout with the process. Another effective way to motivate your staff is creating a hierarchy at your bar, such as giving the title “Head Bartender” to senior-level bartenders. This will help develop supervisory skills in your bartenders and prepare him to take on more responsibilities as your business continues growing.
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You can also utilize quizzes and include them in your bar staff training program to help establish a higher standard of service and knowledge. Frequent quizzing can be time-consuming for you and maybe a little stressful for your staff. But it's a very effective tool that helps you identify and address holes in your staff’s knowledge.
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It's strongly recommended that bar managers think of ways to create opportunities for their staff to improve and grow. This will only benefit their business in the long run.
So Why A Bar Training Manual?
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Keeping all the policies and procedures of a bar collected and updated is a big part of earning a bar manager salary. And having a bar staff training manual is the best way to organize and document ongoing staff training. Keeping an up-to-date and useful one is one of the primary bar manager duties. It makes training easier for you with every item listed out so you won’t miss anything. And a written training manual creates consistency in your staff’s performance and establishes standards that will hold them accountable.
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If you find this article helpful, contact us to learn more about BinWise Pro — an all-in-one bar inventory system. It'll help you run your bar more effectively and successfully. Book a demo!